Shipping Information

All items purchased come accompanied with a Summation Of Appraisal free of charge. If there is a Certified stone purchased, either a G.I.A.or a E.G.L. Certificate will accompany that appraisal. This is to certify that the item described above is genuine, and has been gauranteed.

We guarantee that all diamonds supplied by DIAMONDS BY JANET are as follows:
Clarity to be "VS2 to SI1" or better and color to be "G-H" or better as outlined on the industry grading guide.

*Standard shipping via UPS insured is included in the quoted price. Signature is required. The estimated delivery time will be approximately 5 business days from the time of order.

TO RETURN

Step 1 - TO ARRANGE A RETURN AUTHORIZATION: Call us at 1-212-343-0396, to obtained your Return Authorization AND RECEIVE INSTRUCTIONS ON RETURN PROCEDURES.

Step 2 - Pack Return: Secure the merchandise and original jewelry box. Enclose all original packaging, including diamond certificates and appraisal forms (where applicable). Use the original delivery box, if possible. The replacement value for a diamond certificate is upto $250.00 PER CT., SO MAKE SURE TO KEEP IT SAFE. DO NOT USE THE TERM JEWELRY ON PACKAGE TO PROTECT ITS CONTENTS.

Step 3 - Ship return to

DIAMONDS BY JANET
74 BOWERY STREET
NEW YORK, NY 10013
ATTN: RETURNS/JANET

Your shipment must be fully insured. Use your cost as the amount to insure. In addition call us at (212) 343-0396 and we will arrange for it's pick-up for you. Please Ship through UPS ONLY... Due to it's excellent tracking system and prompt payments for loses...

Step 4 - Check your email

We will send you an e-mail to notify you that your return has been processed and the proper account has been credited. Please allow one monthly billing cycle in order for your credit to appear.

For an exchange: we will issue you credit for the price of the merchandise. You can apply this credit to the purchase of any item offered by JEWELS BY JANET, or DIAMONDS BY JANET.

If you have any questions, please contact our Customer Service Department at 1-212-343-0396 or send an e-mail to jewelsbyjanet@hotmail.com

NOTE: Jewels By Janet will not accept non-insured returns. Non-insured packages, and improperly packed packages will be returned to sender. All merchandise must be in its original condition. Items that have been damaged or altered (e.g. resized, engraved, or worn) will not be accepted for a refund. JEWELS BY JANET WILL NOT BE HELD responsible for damage or loss during shipment.

Satisfaction Guarantee

Satisfaction is guaranteed. We fully guarantee the diamond weight and quality of every piece. Custom orders are non-refundable and require a deposit. Upon receipt of Items ordered please conduct an inspection Immediately. If the Item ordered is not as specified, or you would like to return it for any reason, the item must be returned unworn with its original tag attached. A refund will be issued upon that determination and a refund less the shipping cost will be returned to you within 10 days of receipt of return. If an error was made on our part, than shipping charges shall be waived as well. If you have any questions, please call or e-mail us.

At Diamonds By Janet your satisfaction is our priority. We understand that each purchase is an important personal statement. Our jewelry selection is designed to convey the very sentiments that you intended to express. If that is not the case, you can simply return or exchange your purchase within a 30-day period.